Turnaround Time Improvement
Looking for ways to improve turnaround times in your processes? Workflow automation could be the answer.
"Turnaround time" can mean different things to different people based on industry, role, and situation. Let's look at the concept broadly:
Within a process, there may also be multiple measured sub-processes, which we'll discuss below.
Every industry and department has specific processes that are measured for efficiency and effectiveness. In many cases, the amount of time it takes to complete represents real dollars and can present risk. Some examples of critical processes that focus on improved turnaround are:
In each of these scenarios, the difference between a slow and rapid resolution is significant and can result in poor outcomes and lost opportunities.
Why does a process yield poor turnarounds? There could be several reasons:
A process improvement project can reveal these kinds of issues and become the start of an effort to reduce process duration and improve accuracy, productivity, efficiency, and customer/employee experience.
Learn more about process improvement.
When the bottlenecks or mistakes are identified, one of the first places to look is in the manual parts of your workflow. This could mean paper-based forms or documents, emails sent for approval, shared files, spreadsheets used for tracking, etc. These are all signs of manual information handling and decision-making.
Workflow automation provides a variety of tools for improving efficiency and turnaround.
All these features combined with business logic for properly routing tasks and requests ensures dramatically improved efficiency and speed.
Building an automated process can be done via drag-and-drop. Each task is represented by a shape and can be connected to other tasks in the proper sequence (or branch off to another part of the process) to simulate the real-world workflow. The simple act of laying out the entire process this way immediately makes it transparent to be discussed and critiqued by all stakeholders.
Once stakeholders agree the process is correct, it can be employed in real-time and tested. Once tests are successful and iterations complete, the process can be rolled out to teams for use in the field.
Now, instead of paper, phone calls, emails, spreadsheets, and meetings, the workflow is managed by the system, and tasks are assigned to the right people and alerts, reminders, and escalations when needed. As tasks are completed, the system initiates the next task, on and on, until the process is complete.
We have a variety of resources to help you on your journey to an automated workflow.
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